Updated Warranty for products purchased on or after 20/01/2024, any products purchased prior to this please refer to the Previous Warranty further down.

Refurbished Items:

For refurbished products such as PCs that use new and used parts will all include a 1 Year full system warranty starting from when the item is declared as sold. This includes parts and labour as well as shipping costs. 

If there are any hardware faults with a PC purchased, contact us within the warranty period for either a parts replacement or full PC replacements depending what we can offer. For used components replacements in PCs we can't guarantee that the items will be of exact replacement, only like-for-like replacements. For example, if your RAM is faulty we will aim to replace the item with matching speeds and size, but the manufacturer of the RAM may vary. For example you may receive a Crucial RAM kit instead of a Corsair RAM kit. If there is any physical damage on the product or PC or heavy signs of misuse, or any external faults that have caused the PC or item to become faulty, your warranty may become void. 

This warranty covers damages or faults only through natural occurrences, for example if your product has gone faulty within 1-Year of purchase date and there are no signs of tampering, modification or customisation, damage such as scratches, dents, cracks, water damage…etc, then you are covered by our Warranty. If the item that you have purchased has heavy signs of misuse or damage your warranty could become void. In the rare instance that your item or PC becomes faulty, we will aim to repair or replace your item or part(s) within 30-Working days of receiving your item as long as it is within the Warranty period. Software issues are not covered by the warranty. Warranty only applies to the original customers with invoices kept.
SUPERCHARGE service does not affect your Warranty.

New Items:

For all new items there is a standard 1-Year Warranty on the item, parts and labour starting from once the item has been declared as sold. This warranty covers damages or faults only through natural occurrences, for example if your product has gone faulty within 1-Year of purchase date and there are no signs of tampering, modification or customisation, damage such as scratches, dents, cracks, water damage…etc, then you are covered by our Warranty. If the item that you have purchased has heavy signs of misuse or damage your warranty could become void. In the rare instance that your item or PC becomes faulty, we will aim to repair or replace your item or part(s) within 30-Working days of receiving your item as long as it is within the Warranty period. Software issues are not covered by the warranty. Warranty only applies to the original customers with invoices kept.

Extended Warranty options available for New items for up to 3 Years.
SUPERCHARGE service does not affect your Warranty.

Previous Warranty

Used items

For all PCs sold there is a 90-Day Warranty on the product, parts and labour starting from once the item has been declared as sold. If there are any hardware faults with a PC purchased, contact us within the warranty period for either a parts replacement or full PC replacements. For used components replacements in PCs we can't guarantee that the items will be of exact replacement, only like-for-like replacements, for example, if your RAM is faulty we will aim to replace the item with matching speeds and size, but the manufacturer of the RAM may vary, for example you may receive a Crucial RAM kit instead of a Corsair RAM kit. If there is any physical damage on the product or PC or heavy signs of misuse, or any external faults that have caused the PC or item to become faulty, your warranty may become void. Warranty only applies to the original customers with invoices kept.

Refurbished items

For refurbished products such as PCs that use new and used parts will all include a 90 Calendar day full system warranty which includes parts and labour. See above “Used Item Warranty” for more information. Other refurbished items such as monitors, peripherals…etc come with a 90-day used item warranty.